Refund and Return Policy

1. Introduction

At Bottewear, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our Refund and Return Policy outlines the steps you need to take to return items and request a refund.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Return Period: Items must be returned within [insert number] days of receiving your order. Returns requested after this period will not be accepted.
• Condition: Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
• Proof of Purchase: A receipt or proof of purchase must be included with your return.

3. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Sale Items: Items purchased on sale or with a discount may be non-returnable.
• Custom or Personalized Items: Products that have been customized or personalized are final sale.
• Underwear and Swimwear: For hygiene reasons, these items cannot be returned or exchanged.

4. How to Return Items

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@bottewear.com to request a return authorization. Please include your order number, the items you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send back your items.
3. Package Your Return: Pack the items securely in their original packaging, including any tags and documentation. Affix the return label provided by us or use a trackable shipping service.
4. Ship Your Return: Send the package to the address provided in the return instructions. Ensure you obtain a tracking number for your return shipment.

5. Refund Process

• Processing Time: Refunds will be processed once we receive and inspect your returned items. This process may take up to [insert number] business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will issue a store credit.
• Shipping Costs: Original shipping charges are non-refundable. You are responsible for the cost of return shipping unless the item is defective or incorrect.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@bottewear.com. Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or issue a refund for defective or incorrect items at no additional cost.

8. Contact Us

For any questions or concerns regarding returns or refunds, please contact our customer service team:

Bottewear
Email: info@bottewear.com
Company: AH Ecom LTD

We are here to assist you and ensure your shopping experience with us is as smooth as possible.

Thank you for shopping with Bottewear!